FULL Coverage Return Policy
The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy.(Symlove is responsible for return postage fees, and replacement fees)
1. We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
2. You received the incorrect photo charm. If the picture’s appearance is different from the photo provided to Symlove.
LIMITED Coverage Return Policy
The following reasons are covered by our 90 day LIMITED COVERAGE Return/Exchange Policy.(Customer is responsible for return postage fees, and replacement postage fees. Symlove does not refund any shipping fees.)
1. You chose the wrong size bracelet(s) or ring(s).
2. Personal Reasons due to changed mind, personal taste, etc.
3. Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.
NOT covered by return policy
1. Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your Symlove product.
2. Products are damaged by misuse, mishandling, or poor maintenance.
3.Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
Return Service Procedure
1. Please submit a support ticket, and attach clear photos of the items that represent a quality issue.
2. Please follow the instructions that are provided by our customer service team.
3. Returns will be processed within 3 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
Please follow the instructions below.
1. Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
2. Please contact one of our customer service representatives to request return authorization, and the return instructions.
CANCELLATION POLICY
1. Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee.
2. Symlove.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
